Ex30 Privacy Policy — How We Protect Your Information
Your privacy is our priority. This page clearly outlines what information ex30 collects, how it is used, and your rights as a user in Malaysia.
Information We Collect
When you register and use the ex30 platform, we collect several types of information for account management, security, and service improvement purposes. The information collected includes:
- Account information: full name, date of birth, email address, phone number, and encrypted password.
- Identity information: a copy of your identification document (such as a national ID or passport) submitted during the account verification (KYC) process.
- Payment information: transaction details in MYR, including deposit and withdrawal records via methods such as FPX and e-walets. We do not store your credit card numbers or banking passwords directly.
- Device and browser information: IP address, device type, operating system, web browser, screen resolution, and language settings.
- Usage data: pages visited, time of visit, games played, betting sessions and interaction history with the platform.
- Cookies and tracking technologies: small files stored on your device to facilitate navigation and remember your preferences.
All information is collected lawfully, with your consent, through the registration process and your use of this platform.
How We Use Your Information
Ex30 uses the information collected for the following purposes:
- Managing and verifying user accounts, and ensuring that only eligible individuals can access the platform.
- Processing financial transactions in MYR securely and accurately.
- Detecting and preventing fraud, duplicate accounts, and suspicious activity.
- Complying with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations.
- Providing effective customer support whenever you reach out to our team.
- Analysing usage patterns for platform improvement, performance optimisation and new feature development.
- Sending account-related communications such as transaction notices, security updates, and policy changes.
Ex30 will not use your information for direct marketing without your explicit consent.
Cookies, Tracking & Data Security
The ex30 platform uses cookies to enhance your experience. Cookies are small text files stored by your web browser when you visit our site. We use two types of cookies:
- Essential cookies: required for core platform functions such as login, session verification and account security. These cookies cannot be disabled without affecting platform functionality.
- Analytics cookies: used to understand how users interact with the platform for improvement purposes. Information collected is aggregated and does not identify any individual specifically.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect your ability to use some features on the platform.
On the data security front, ex30 uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Stored data is protected by strict access controls, and only authorised personnel may access user information. We conduct regular security reviews to ensure our data protection measures remain up to date.
Sharing Information with Third Parties
Ex30 respects your privacy and does not sell or rent your personal information to any third party for marketing purposes. However, there are limited situations where we may share your information:
- Payment service providers: Transaction information is shared with approved payment providers (such as FPX operators and e-wallet services) solely to process your transactions securely.
- Legal requirements: ex30 will disclose user information to the relevant authorities when required to do so under applicable Malaysian law, including in financial crime investigations.
- Technology provider: We work with selected third-party service providers for platform operations (such as secure cloud services). All such providers are bound by strict confidentiality agreements.
In all of the above cases, we ensure that only the minimum necessary information is shared, and that it is protected by appropriate security measures.
Your Rights & How to Contact Us
As an ex30 user in Malaysia, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: If any information is inaccurate or outdated, you may request a correction. Basic details can be updated directly through your account settings.
- Right to rectification: Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to legal retention requirements and our data retention policy.
- Right to withdraw consent: You may withdraw your consent for certain uses of your data at any time, with the understanding that doing so may affect your ability to use some services.
This privacy policy may be updated from time to time to reflect changes in our operations or legal requirements. Any material changes will be communicated on this page along with the new effective date.
To submit any privacy-related request, or if you have questions about how we handle your data, please contact the ex30 support team by email at [email protected]. You may also visit our FAQ page for answers to frequently asked questions.
Your Data is Safe with ex30
We are committed to protecting every user's privacy. Register or log in to enjoy a safe and responsible betting experience with ex30.